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Frequently Asked Questions

Our account registration process is quick and easy, but if you wish to place an order without setting up an account, you can use the guest checkout option. If you do choose to create an account when you make a purchase, you will be signed up to the Mediaddy.Com programme, and eligible for exclusive discounts, rewards offers and vouchers.

Mediaddy.com accepts the following payment methods. We accept payments from all major credit and debit card networks like Visa, Mastercard, American Express and RuPay, Discover, & Diners Club, Internet Banking, UPI Payment, Wallet Payment and Cash On Delivery through our tie-up Courier Partner. And now also accept international card payments from customers in various countries including US, Europe, South East Asia etc. 

Our main purpose is to offer you the best shipping options, and to make you even happier, we offer FREE SHIPPING no matter in which part of the world you are. Our long-term strategic cooperative partner in logistic is DHL,UPS, FedEx, Delhivery, DTDC, Blue Dart to offer three shipping methods. So no worries about not getting your package or not getting your package on time.

This depends on what you order and where your order will be shipped to. All 'In Stock' orders are dispatched within 24 hours in business days, and 'Special Orders' are dispatched within 2-4 business days. All Indian order is delivered within 4-7 days except Sunday and Holidays. And All International order is delivered within 12-20 business days. Delivery for standard days is 4-20 business days from the date your order is dispatched, depending on your Location postal code. 

We hope you love your mediaddy.com product, but if you’re not completely satisfied, you can return merchandise within 07 days of purchase. We also provide free replacement. 

Return policies are the rules retail merchants establish to manage the process by which customers return or exchange unwanted or defective merchandise that they have purchased previously. Return policies are an extension of the customer service retailers provide; they tend to be fairly liberal as a consequence.

Refer your friends and earn up to Rs. 5000 Cashback.

In such cases, we suggest you to follow these steps:

  • Just be assured, your money is safe with us and we'll do whatever it takes to help you get it back.
  • Talk to the merchant directly and if you are able to find a resolution, nothing like it.
  • We at Mediaddy account do provide you a platform to resolve the issue with the merchant. All you need to do is to raise a request at Info@mediaddy.com.
  • You may also refer to the "Return replacement and Refund" section under "My account" for detailed information.

If payment was made using Mediaddy wallet, we will refund the amount to the same. In case you made the payment using debit/credit card, net banking or UPI, we will refund the money to the source account.

It usually takes 5 to 7 working days, for the refund amount to reflect in your source account.

Your service provided takes two working days to update the final status. We request you to wait for 48 hours while our systems update the final status. In case your transaction fails, the amount will be automatically refunded to your source account, which will take 5-7 bank working days. Kindly raise a query via the my account option on your Mediaddy if you haven't received the refund after 7 working days.

Yes, you can add any bank account in UPI. The bank should be enabled on UPI i.e. bank should be UPI member bank.

Download transaction invoice feature is not provided by Mediaddy Wallet as of now but will be available in future versions of the product. However, you can view the details of all transactions made using the Mediaddy Wallet in the transaction history section of the My Account of Mediaddy.com. It shows details of Order ID, Amount, Merchant and Date. Going forward multi-tender details will also be incorporated in the customer transaction history view.

Mediaddy.com offers you a comprehensive list of payment options - Top 10 Payment Wallet, Credit Card, Debit Card, Net Banking, from all leading banks and UPI.

Write to us at care@mediaddy.com and we will get back to you as quickly as possible. You may also refer to the "My Account" section under "My Order" for detailed information and getting connected to us.

You can call us at 08294502854 for any queries related to your orders, In case of any queries related to your payment, cashback or cancellations, please raise a ticket inside the My account or info@mediaddy.com section.

It's always safe to change your password from time to time. In order to change your password, login to your account, go to settings and click on "Change Password". 

To set a new password, click on "Forgot Password" . Once you enter your credentials, a one-time Verification email will be sent to your email through which you'll be able to set a new password.

Email address and mobile number is a one-to-one mapping. You can login via either email or mobile number.

Wrong – if the item is not faulty, you have no rights to a refund or exchange unless you buy online. The same applies if goods are the wrong size, unless they are clearly not the size described.

You can write to us or log in your My account, click on product then review on product page and leave us your valuable feedback.



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